Trust and Safety
As part of our community of global shoppers and travelers, we've rounded up a few must-know tips to help you make the most of your Grabr experience. Scroll below for standards and expectations we've put in place to keep our community safe
Verified Profile
Grabr users must complete a 2-step verification process to ensure that all parties are real people. You will be asked to verify your account via email and SMS. This helps protect our community from fake accounts and spam. Your email address and phone number will be kept private.
Shopper — Traveler Communication
We recommend shoppers and travelers meet in a public place, like a local cafe or hotel lobby. Use the Grabr messenger to coordinate a mutually convenient time and place to meet.
User Ratings
By rating your experience, it allows your voice to be heard, bolsters community and helps new users order and travel with Grabr for the first time. Both shoppers and travelers should leave a review after a completed delivery. If you encounter an issue with a user, please contact our support team.
No Tolerance Policy
Grabr has a no tolerance policy for harassment or illegal activity of any kind. We may take action if a user does something to diminish trust within the community, such as canceling multiple orders or deliveries, transacting outside of Grabr or spamming accounts.
Secure Payments
Your money is safe with Grabr every step of the way. Grabr uses a secure payment system and you have a money back guarantee for undelivered items.
Payment Methods
Grabr accepts a range of payment methods including Visa, MasterCard and American Express, with more options available soon. For more information on accepted payment methods, please visit our FAQ.
Payment protection
When you accept a delivery offer, you will be asked to pay the order total. This payment is put on hold and will only be released to the traveler after you confirm you received your order.
Refund
If your item arrives damaged or you receive the wrong item, contact our support team and your traveler within 24 hours of confirming receipt with photo evidence. Our team will review your case and determine the appropriate remedy based on our Money Back Guarantee policy.
Priority Response
Our dedicated team of customer service professionals are on hand to resolve any issue that arises throughout the order and delivery process. Expect an answer within 24 hours. For trust and safety concerns, we will expedite your ticket for a fast resolution.