Help & Support

Code of Conduct

As a Grabr community member, you are responsible for following guidelines to create a safe and welcoming experience for your fellow shoppers and travelers:

Be Respectful

Grabr relies on the foundation of mutual respect. When communicating with your shopper or traveler, treat them as you would like to be treated. Reports of abusive behavior may result in your account being blocked.

Be Responsive

Shoppers and travelers are expected to reply to messages within 48 hours of receipt. Travelers should update shoppers with a delivery update within 24 hours of their arrival. Responding to messages promptly encourages a 5-star rating, which is displayed publicly on your profile.

Be Safe

Do your part to maintain a safe community by keeping all payments and communication on the Grabr platform. We provide 2-step verification, secure payments and 24-hour customer support to protect you from fraudulent activity. Make sure that you understand and pay all applicable customs fees.

Be Secure

Complete your user profile to get the most out of our community. Shoppers often accept offers from travelers with a profile photo and vice versa. Your personal information, such as your email address, phone number, home address and payment details are kept private at all times.

No Tolerance Policy

Grabr has a no tolerance policy for harassment or illegal activity of any kind. We may also take action if a user does something to diminish trust in the community, such as canceling multiple orders or deliveries, transacting outside of Grabr or spamming accounts.